All orders are handled by volunteers working in their spare time. We send publications, by standard post. Orders are usually despatched within one week, however in some cases it may take two weeks, particulary if an item is temporarily out of stock.
Should there be a problem with your order please contact us before you take any other action, so that we can advise you of the best method of dealing with the problem.
We do not accept returns of delivered publications, unless they are faulty or have been sent in error.
Before returning publications please contact us with details of the problem.
You may cancel an order that we have not yet posted.
Some of the titles we stock are imported and may be subject to erratic supply, however we try not to list items we do not have in stock.
Prices may change due to variations in exchange rates, shipping costs and publisher price adjustments. However we try to keep these changes to a minimum.
Air mail is the only option available for New Zealand, Papua New Guinea, and Asia.
For Africa, America and Europe you have the choice of Air Mail or Sea Mail.
Air Mail takes about ten days. Sea Mail usually takes about ten weeks but can take up to 16 weeks.
Credit Card payments are made through DirectOne's 128 bit SSL Encryption software to insure your personal details are kept safe. We do not retain electronic storage of your credit card details once the payment has been finalised.and do not have access to it.